The IG exchange, is located in London, England. This is an exchange belonging to the IG Group Holding Plc, a global group founded in 1974 called IG Index that specializes in providing innovative solutions to predict gold prices for retail investors. The Group has been online online since 2003 and currently has representative offices in 16 countries and nearly 140,000 customers worldwide.
With the establishment in 1974, it can be said that IG floor is one of the top of the oldest oldest exchanges. It is no coincidence that an exchange can operate over the years and through many difficult periods so investors can feel secure when trading at this exchange.
IG Group is a group listed on the London Stock Exchange. This is a feature that enhances IG’s transparency as the company has to comply with information disclosure regulations such as financial statements. In addition, the IG trading platform is registered by a reputable organization, the UK Financial Management Authority (FCA).
IG trading accounts
There are not many types of accounts that investors can choose from. IG offers 2 types of accounts, Standard accounts and DMA accounts.
Standard accounts are accounts designed for ordinary investors. This account requires a minimum deposit of $300.
For professional traders and institutional investors, IG offers a premium account rather than DMA. This account is suitable for traders who trade by algorithm or trade in large volumes.
IG’s trading cost
For regular customers using Standard accounts, IG offers a minimum spread of 0.6 pips. The average spread somewhere is around 0.75 pips. For customers who are eligible to open DMA accounts, IG will not charge spreads but will instead charge commission on each trade.
IG deposit and withdrawal
IG trading mainly in USD, EUR and Pound. Therefore, investors in Vietnam will face disadvantages when making deposits with VND accounts because of foreign currency conversion fees. Deposit methods with IG include Visa / Mastercard and some electronic wallets.
The minus point of IG floor is that it takes a long time to withdraw money, it takes about 3-5 days. Not only that, Mastercard cards opened outside the UK are not allowed to use to withdraw money.
IG trading platform
Trading platform is a strong point of IG. Besides the MT4 platform which is a popular platform used by many brokers, IG has an excellent web trading platform of their own. The platform is easy to use, has all the necessary functions, and is customizable. Even newcomers can get acquainted with the platform immediately.
IG’s customer support
24/5 supports customers by phone, live chat, email or Twitter in multiple languages. IG is at the forefront of customer support and is appreciated around the world. Customer service of IG is quite outstanding. Usually some exchanges only provide customer service 24/5. This is a bit inconvenient because when you have questions to answer on the weekend, you do not know who to contact. However, IG’s customer care department is available 24/7 all week with live chat, phone and email. Through testing, we rated the response time of IG on live chat and phone is quite good. The email channel is also quite fast and answers very well with the focus of the question.